Frequently Asked Questions

Orders without customisation will be despatched the same working day if ordered before 2.00 p.m. Orders with customisation, including orders with embroidered badges, are typically despatched in only 2 working days from confirmation of artwork. Please allow up to 1 day for shipping.

Please note orders with short sleeving will take approximately 4 working days on top of the above timescales to complete.

If you want your goods to be shipped to another address, please fill out the delivery address section on the screen upon checkout. Please note however that for a first order, the delivery must be to the cardholders address.

If we have shipped a different size to what you confirmed, we will replace the goods free of charge. However we cannot replace customised goods supplied in accordance with the customisation sheets that you have confirmed. We therefore strongly suggest that you have a sample if you are unsure of sizes.

Any goods that are supplied uncustomised can be returned for an exchange providing that they are done so in an unused condition.

You can request a sample of your preferred garment by emailing us at enquiries@footballkit.co.uk. We require card details to hold as security until the goods are returned but the card will not be charged unless you fail to return the sample.

Unfortunately due to high carriage amounts we are unable to send samples internationally.

When you place an order, you will be sent a link so you can confirm all artwork and pay for your order. There will be an option for you to send the invoice to a sponsor for payment.

Full payment must be made before your order goes into processing. Payment can be made via Cheque, Credit or Debit Card and Bacs Transfer.

No we have no minimum order value.

Yes, but this needs to be arranged in advance of the collection.

This is very rare, but if this should occur, contact our Sales Department on +44 (0)1943 601938 or email us at enquiries@footballkit.co.uk and they will be able to look into any possible delays for you.

UK mainland delivery is £4.99 on orders less than £50.00 and for everything else it is £7.55 per order.

For all other areas please request a quote.

This is very rare, but if this should occur, contact our Sales Department on +44 (0)1943 601938 or email us at enquiries@footballkit.co.uk and they will be able to look into any possible errors for you.

Please see our website, www.pendlesportswear.co.uk/downloads where you will find our washing instructions available to download.

Contact the Sales Advisor who will add the item so that it can be ordered.

No, we are unable to deliver to PO Boxes as all parcels need a signature upon delivery.

No, samples are sent uncustomised and are for sizing and colour purposes only.

No, a sample is limited to 6 individual items and each item must be different (you can request the same item in different colours and sizes, but not 2 or more items exactly the same)

Samples are strictly limited to 6 garments only (however a Rio shirt + Baselayer counts as 1 garment) and we are unable to send samples of accessories. Should you place a sample request and already have a sample order (taking the total number of garments over 6) either in transit or in your possession we will hold the second request until the original items are either returned or paid for.

Please find below links to our policies (which can also be clicked at the bottom of each page) :-

Cookie Policy

Privacy Policy

Terms and Conditions

If you wish to be removed from either (or both) our postal or e-mail lists, please e-mail us at enquiries@footballkit.co.uk, call us on 01943 601938, click the unsubscribe link on the marketing e-mail received or fill out our contact us form Contact Us to be removed.

Yes, we do offer a 'short sleeve' option for long sleeved shirts. This is available through the kit builder at the 'Back numbers/names' section. Additional cost of £2.50 per shirt applies and an extra 4 working days are added to the despatch date.

Make sure you watch this quick tutorial on how to inflate footballs so you avoid any accidental damage and reduce the chances of your football losing pressure.

Yes, we offer a big club package, Pendle Premier Club. View more info here.

You can get a quote by emailing enquiries@footballkit.co.uk or calling us on 01943601938.

Alternatively, you can get a quote via our website. Select the products you require and any personalisation and add them to the shopping cart. When you are finished click through to the shopping cart.

Click the “Request Quote” button. Fill in your details and the quote will be emailed to you. A copy is also sent to our sales team so that if you would like to make changes or complete your order our team has your quote to hand.